This Privacy Policy describes how Capstone Gutter Cleaning collects, uses, and protects the personal information of our customers and website visitors.
Information We Collect
We collect the following types of personal information:
- Name
- Phone number
- Email address
- Physical address
- Service details
We also collect information through contact form submissions, which are managed by our CRM.
How We Use Your Information
We use your information for the following purposes:
- Providing gutter cleaning and related services
- Communicating with customers regarding appointments and service updates
- Responding to customer inquiries and providing support
- Sending occasional email marketing communications (with opt-out options)
Information Sharing
We do not share your personal information with any third parties, except as required to deliver our services.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
Data Security
We take the security of your personal information seriously. We use secure servers and restrict access to data to protect it from unauthorized access, disclosure, or misuse.
Data Retention
We retain your personal information until you request its deletion.
Your Rights
You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us at CapstoneGutters@gmail.com.
SMS Terms
Capstone Gutter Cleaning provides appointment reminders, important updates, and direct support via SMS. Stay informed and connected with our services through convenient text messages.
You can cancel the SMS service at any time. Simply text “STOP” to the number you receive messages from. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us.
To rejoin, simply reply to one of our messages, or sign up again as you did initially, and we will resume sending SMS messages to you.
If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to CapstoneGutters@gmail.com.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
We comply with Canadian Anti-Spam Legislation (CASL), applicable carrier requirements, and industry standards for SMS communications.
It is advisable to consult with your legal counsel to ensure that your terms of service and privacy policy are compliant with applicable law and consistent with standards for your specific campaign and industry.
Contact Us
If you have any questions about this Privacy Policy, please contact us at CapstoneGutters@gmail.com